Websites don't load - troubleshoot and ready error letters

Are you having trouble getting a website to load? Don't worry — we're here to assistance. This article will prove you how to fix the problem so you lot tin can get back to surfing the spider web.

Note: If you're having trouble with a website, click the padlock icon Fx70GreyPadlock Fx89Padlock in the address bar to see if Firefox has blocked parts of the page that are non secure. See Mixed content blocking in Firefox for details.

Table of Contents

  • 1 Start, let's effigy out where the problem is
  • two The trouble only happens with certain websites
    • 2.1 Try clearing Firefox's cookies and cache
    • ii.ii The website loads but doesn't piece of work properly
    • 2.three The problem only happens on a secure (https) website
  • iii The problem only happens in Firefox
  • 4 The problem happens in all web browsers
  • 5 Other, less common problems

First, permit'south figure out where the problem is

With a little detective work, we tin narrow downwardly the cause of the problem.

  1. Open a new tab and check to see if you can load another website like google.com or mozilla.org.
    • If you lot can open another site, skip down to The problem merely happens with certain websites.
    • If y'all can't open another site, go on on to the next stride.
  2. Launch another browser, like Internet Explorer or Microsoft Edge Safari Google Chrome, and try to open up the site you lot were having bug with.
    • If the site works in another browser, see The problem only happens in Firefox.
    • If the site doesn't work in another browser, cheque out The problem happens in all web browsers.

The trouble only happens with sure websites

If y'all see whatever of these mistake messages, it might just be a problem with Firefox's enshroud:

  • The connection was interrupted
  • The connexion was reset
  • The connexion has timed out

Endeavour clearing Firefox'due south cookies and enshroud

Do these steps and then reload the website you're having trouble with.

  1. Click on the carte button fx57menu Fx89menuButton to open up the menu panel. Click the Library 57 library icon push button on your toolbar. (If yous don't see it, click the bill of fare fx57menu button, then click click the carte du jour fx89menuButton button.)
  2. Click and select .
  3. In the Time Range to clear: drib-downwards, select Everything.
  4. Below the drop-downwards card, select both Cookies and Cache. Make certain other items you desire to go on are non selected.
  5. Click OK.

If clearing Firefox'south cookies and cache didn't piece of work, information technology'due south probably a sign that in that location is a trouble with the website itself. In that example yous'll just have to expect for it to get fixed. With big sites like Twitter or Facebook this may simply be a few minutes.

If yous don't see whatsoever of the mistake messages higher up, bank check to see if any of the specific bug below match what yous see:

The website loads simply doesn't work properly

If the website doesn't look right or doesn't piece of work the manner it's supposed to, you should check out the post-obit articles:

  • Websites wait incorrect or appear differently than they should
  • Set up problems that crusade images to not show
  • Ready mutual audio and video issues
  • Websites show a spinning wheel and never cease loading
  • Fix login issues on websites that require a username and countersign. You may receive an mistake like to We were unable to procedure your login request or An unspecified error has occurred when you attempt to sign in to websites with your username and password, or the login may simply neglect.
  • Websites look wrong or announced differently than they should
  • Fix issues that cause images to non show
  • Set common audio and video issues
  • Set up login issues on websites that require a username and countersign. You may receive an mistake like to Nosotros were unable to process your login request or An unspecified error has occurred when you lot attempt to sign in to websites with your username and countersign, or the login may but neglect.

The problem only happens on a secure (https) website

Expect at the web address in the location bar. Does it commencement with https:// (notice the "southward")? If and so, cheque if you see one of the post-obit fault messages:

  • For a "Alarm: Potential Security Risk Ahead" fault page, see the articles What practice the security warning codes mean? and How to troubleshoot security error codes on secure websites.
  • For a "Secure Connection Failed" or "Did Non Connect: Potential Security Result" mistake page, meet Secure connection failed and Firefox did not connect.
  • For a "Your Reckoner Clock is Incorrect" error folio, encounter How to troubleshoot time related errors on secure websites.

The trouble only happens in Firefox

If another web browser works merely fine, one of following solutions should fix things:

  • Firefox can't load websites just other browsers can - if you lot can view websites in browsers other than Firefox.
  • Set up problems connecting to websites afterward updating Firefox - if you experience connectedness problems after updating Firefox.

If you meet the following fault messages, Firefox is trying to admission the Internet through a proxy server:

  • The proxy server is refusing connections
  • Unable to find the proxy server

If you connect to the Internet through a proxy, compare Firefox's settings to Internet Explorer's — meet Microsoft's guide to proxy settings. See Enter proxy server settings on Mac at Apple Support for more information on proxy settings.

To check your connection settings in Firefox:

  1. In the Menu bar at the pinnacle of the screen, click and select . Click the card push button Fx57Menu and select . Click the menu push button Fx89menuButton and select .

  2. In the panel, become downwardly to the Network Settings section.
  3. Click Settings…. The Connexion Settings dialog volition open.
  4. Change your proxy settings:
    • If yous don't connect to the Internet through a proxy (or don't know whether you connect through a proxy), select No Proxy.
  5. Close the Connection Settings dialog.
  6. Close the nigh:preferences page. Any changes you've made will automatically be saved.

The problem happens in all spider web browsers

This is probably a trouble with your Internet connection. Come across Firefox and other browsers tin can't load websites for some troubleshooting suggestions.

Other, less common problems

  • A website reports that Firefox is outdated, incompatible or not supported - encounter How to reset the default user agent on Firefox.
  • Malicious website errors - if you meet a "Suspected Attack Site!" or "Suspected Web Forgery!" warning, Firefox has blocked admission to the website y'all're visiting to protect you lot from malware or spider web forgery (phishing). For more than information, encounter Phishing and Malware Protection (Mozilla.org).
  • Offline way - if you lot see a message about offline way, y'all may have prepare Firefox non to use your network connection. Make sure your calculator has a network connection and and so:
    • Click the carte button New Fx Menu, click and make sure is unchecked. Click File in the Bill of fare bar (yous can press and release the Alt fundamental to temporarily show the Menu bar), then make sure is unchecked.
  • The page isn't redirecting properly - this problem can be caused past issues with cookies. See Websites say cookies are blocked - Unblock them for more data.
  • If you go a File not found fault, effort the troubleshooting steps in these articles:
    • Troubleshoot extensions, themes and hardware dispatch issues to solve common Firefox problems
    • Troubleshoot Firefox issues caused by malware
  • Content Encoding Error - if you get the fault message Content Encoding Error or The folio yous are trying to view cannot be shown considering it uses an invalid or unsupported class of compression, use these steps to diagnose and fix them:
    1. Check the settings of whatsoever Internet security applications you lot use (including firewalls, anti-virus or anti-spyware programs, and privacy protection programs). You should try to remove any permissions those applications have for Firefox, and then add them again. For program-specific instructions for a number of applications, run across Configure firewalls then that Firefox can access the Internet.
    2. Follow the Standard troubleshooting steps.
  • This address is restricted - this error occurs when you are attempting to connect to a web server on a port that is reserved for some other awarding. If the website you are trying to visit contains a colon followed by a number in its address (for case, http://website.com:23), try removing that portion (http://website.com) or replacing it with :fourscore (http://website.com:80). If this doesn't piece of work, you may have been given an wrong accost.
  • DNS cache is invalid - DNS is the service that converts a website'south domain name into the IP address that Firefox uses to connect to a website. This information is saved to your computer's DNS cache in social club to better speeds. Nevertheless, if the DNS enshroud record is corrupt or the website has inverse IP address, Firefox may exist directed to the incorrect server. The Firefox and other browsers can't load websites article explains how to affluent the DNS cache. For boosted data, encounter https://www.whatsmydns.internet/flush-dns.html.

These fine people helped write this article:

AliceWyman, Chris Ilias, philipp, David Tenser, Cheng Wang, Tonnes, Michael Verdi, scoobidiver, Swarnava Sengupta, Joergen, Jason, NicoleRipp, Mozinet, Wesley Branton, scootergrisen, Artist, Fabi

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